General / Operations Manager Reviews - Page 55

To speak up about the many expectations that are set forth: Which I am Current doing: • Manage all aspects of the TMS Business (Transcranial Magnetic Stimulation). O Manager for 9 direct reports.  Employee acquisition.  Employee development, including training and mentoring.  Ensuring employees are aligned with company procedures and policies.  Scheduling, authorizing PTO.  Daily office prep for TMS technician treatments. O TMS business growth has required additional treatment devices and new offices. O First point of contact for new patient intakes. O Liaison between patient and referring outside physician. O Coordinating consultations for patients with physician. O Managing insurance eligibility.  Benefits investigation for insurance coverage.  Aligning patient’s medical history with insurance company’s requirements.  Submission of insurance requirements to obtain prior authorization from the insurance company.  In cases where prior authorization is denied: • Initiate appe.

Focus on growth and providing the highest level of service across the board for all staff and members you are providing the service for. Make sure you are hard working and you set the example.

You have to be a people person. It can be repetitive but also rewarding.

The management of people can be a daunting task. It's not like managing say inventory or numbers, people are capable of change and do change. Your job as a general manager is to guide that process in the right direction. Always push people forward, never hold them back and your company will benefit.

There is unlimited growth potential if you play your cards right.

You have to have a lot of patience. With so many different personalities it's good to know how each one works. Everyone reacts in different ways. Multitasking is a must and we do not have office admin so all of that is on our shoulders also.