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Last updated Jul 23 2025
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Customer Service Representative (CSR) Reviews
What is it like working as a Customer Service Representative (CSR)?
April 2021
Loving my job, been with the company almost 30 years.
Customer Service Representative (CSR) in Toronto:
Pros: Customers, people
Cons: Income, very difficult to pay my daily bills with my income therfore I have to work part time as well
March 2021
You put in a lot of effort to please the employers and get nothing back.
Customer Service Representative (CSR) in Adelaide:
Pros: I love the customers and most of my coworkers. All the departments have such lovely people and make coming to work feel so much better.
Cons: I don’t like that I put so much effort in and when I ask for an extra shift they don’t give it to me. I’m an adult who pays to live at the house I currently reside and when I explain my predicament to the managers nothing is done even though they know how badly I’m struggling financially.
March 2021
Stress and Caffeine Keep Me Going.
Customer Service Representative (CSR) in League City:
Pros: It is a friendly atmosphere with a good working environment.
Cons: I feel like they don't really listen to me. I feel like I don't have much say in my work situation concerning my hours and that if I try to speak out about that, they would see me as unreliable.
March 2021
Frustrating. Management only cares about themselves. They allow people who are terrible at their job but get paid a lot more than others to just skate by.
Customer Service Representative (CSR) in Nassau:
Pros: The hours
Cons: The management and pay scale
February 2021
Connecting Schools and Families.
Customer Service Representative (CSR) in Dallas:
Pros: I like interacting with parents, co-workers, vendors, and students.
Cons: The amount of paperwork that is required for documentation.
February 2021
Depends on which Agent you work for.
Customer Service Representative (CSR) in Tempe:
Pros: I love the customers that I've built relationships with for years and most of the people that I work with.
Cons: The nepotism clearly displayed my my employer towards his son.
February 2021
It's a bit of a workload.
Customer Service Representative (CSR) in Austin:
Pros: I really enjoy helping others and being paid to do it is a plus. It's inevitable to get a bad caller, but that's life
Cons: There is a workload like no other and an unrealistic amount of information to retain or pick through
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