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Last updated Jul 30 2025
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Customer Service Representative (CSR) Reviews
What is it like working as a Customer Service Representative (CSR)?
September 2020
Rewarding and challenging one that requires dedication and engagement.
Customer Service Representative (CSR) in Denver:
Pros: Interacting wit a diverse yet appreciative clientele and workforce
Cons: The incredible workload and backlog
September 2020
Underpaid and Ignored.
Customer Service Representative (CSR) in Booneville:
Pros: Because I’m paid so little in relation to my experience, I have begun putting forth the level of effort they’ve purchased. (Not much)
Cons: None of the conditions I was given upon being hired have been acknowledged, much less met.
September 2020
I am okay with it working in Mumbai.
Customer Service Representative (CSR) in Mumbai:
Pros: The environment is good n mumbai is a good place where u can seek more opportunities n facilities
Cons: It's good in itself
September 2020
Client relationship specialist at local branch.
Customer Service Representative (CSR) in Chino Hills:
Pros: My colleagues are very nice, office is close to home.
Cons: Limited opportunities, merit increase is not based on your performance but on company profitability, poor office image due low budget.
September 2020
Good First Starter.
Customer Service Representative (CSR) in Winnipeg:
Pros: I like the cleaning, staff and the games the staff can play on shift such as guessing the products with the codes.
Cons: You NEVER get raises, it can be stressful at times, management will always defend the customer and not the employee.
August 2020
It was okay at first but the Amtrak contract needs a lot of work.
Customer Service Representative (CSR) in Stuart:
Pros: I loved selling travel on Amtrak but when COVID pandemic hit, work became very stressful and unappreciated.
Cons: I was laid off due to a miscommunication in a private, chat-room environment but they said it was because of COVID. Being on a contract gives very little job stability. I was in the second training class when the contract began and not many of us were left after a full year.
August 2020
Customer Service Representative (CSR) in Los Angeles:
Pros: Helping people
Cons: Corporate is disconnected from how the branches are run and how the employees are regarded
Customer Service Representative (CSR) Job Listings
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