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Last updated Aug 06 2025
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Customer Service Representative (CSR) Reviews
What is it like working as a Customer Service Representative (CSR)?
July 2019
Great.
Customer Service Representative (CSR) in Ocala:
Pros: Providing excellent service and advice to customers; knowing customers appreciated the service he/she received ,(i.e. tears now become laughter)
Cons: Cliques; favoritism; no confidentiality with supervisors/managers; no engagement with employee from immediate management
July 2019
Focused on sales & not retaining current customers.
Customer Service Representative (CSR) in Nashville:
Pros: Flexibility
Cons: Owner is out of touch & poor communication
July 2019
Wonderful Job.
Customer Service Representative (CSR) in Wilmington:
Pros: I truly enjoy working with customers, meeting so many different people.
Cons: Employee turnover
July 2019
Standing on Shaky Ground.
Customer Service Representative (CSR) in Canton:
Pros: Coworkers are like family, customers are great
Cons: Secrets about our company' s future
July 2019
A extreme stress with very little reward.
Customer Service Representative (CSR) in New York:
Pros: The aspect of assisting people and knowing that I have actually helped.
Cons: Pitting teams against each other makes the day even more stressful.
Being graded with monthly stats by team leads and supervisors with no opportunity to provide feedback on their performance.
Training exercises based on more stats or grading that arent provided for review.
June 2019
Challenging, rewarding, long unpaid hours.
Customer Service Representative (CSR) in Melbourne:
Pros: The office space
Cons: Travel, culture, lack of understanding and support from management
June 2019
Underpaid for labour.
Customer Service Representative (CSR) in Wanneroo:
Pros: experience in the working force
Cons: the work is energy consuming with high expectations and low returns
Customer Service Representative (CSR) Job Listings
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